FREQUENT QUESTIONS

Committed to all quality standards.

What is the maximum capacity of the boat?

Our boat has a capacity of 9 people, including children and babies.

What is the difference between the shared tour of 4 hours and 3 hours?

The difference between the two excursions is that only children over 11 years of age are allowed on the 4-hour excursion, you will be able to enjoy more of the excursion time, the sighting and the bath.

Can children go on excursions?

Yes, children over 3 years old on the 3-hour excursion and over 11 years old on the 4-hour excursion, except for private tours where there are no age restrictions.

Shall we sail?

On our excursions we always take out the mainsail, but we do not sail only, since on shared excursions maneuvers under sail become impossible. If you are interested in sailing, ask us, we have a different activity for you!

Are we pet friendly?

To avoid misunderstandings and to find out how your pet behaves, you must contact us so that we can agree if it is suitable to make the trip. We generally accept small dogs (-5Kgs) that are on a harness and well behaved. At all times remember that it is your responsibility and you must be with him.

Are we safe on board?

Our boat is fully equipped for your safety, we have vests on board for both adults and children, we also have a type C first aid kit, with everything you need in case of any accident. We also have Cardio protection equipment, our crew has received training in CPR and the use of the AED, in addition to having first aid courses. Your safety is our priority, you will have to follow the instructions given by the crew at all times.

What kind of whales can be seen in Tenerife?

The pilot whale (Globicephala macrorhynchus) is the most numerous resident species in Tenerife. Depending on the season, we will be able to spot the tropical whale (Balaenoptera edeni), it is one of the species that frequently visits our waters from April to June, although it can be seen during other months of the year.

What kind of dolphins can be seen in Tenerife?

The bottlenose dolphin (Tursiops truncatus) is resident, making it the second most sighted species, the spotted dolphin (Stenella frontalis) and the common one can also be seen sporadically.

Do you offer transportation from the hotel?

We offer transportation from different areas of the island, it is not included in the base price of the excursion, depending on the areas where you request transportation, the price of the excursion will be increased, this will be subject to availability.

What type of menu and drinks do you offer on your excursions?

Our menu is mainly vegetarian, you can enjoy a substantial appetizer, in which you can taste, Spanish omelette, Canarian cheese with nuts, guacamole with nachos, tomato salad, Iberian sausages and seasonal fruit. We offer fresh drinks during the trip, Golden Beer, soft drinks (not white brands), white wine and water (the drink is limited, but we do not skimp)

If you have any food allergies, ask us and we will prepare an alternative menu for you.

Are there any kind of restrictions and conditions?

To comply with the quality and safety of our trips, we have prepared a document where you will find our terms and conditions, it is very important that you read it before hiring the tour.

What are the recommendations for the tour?

Comfortable clothes, something warm, swimsuit, biodegradable sunscreen with high protection +50, towel, hat or cap, sunglasses and snorkeling equipment (if you don’t have one, don’t worry, we have on board). On the boat we will all be barefoot, so the best footwear option is flip-flops.

What can I do if I get dizzy?

If you usually get dizzy or have never sailed before, you can ask at any Pharmacy for “Caffeinated Biodramine”. It is recommended to take it an hour and a half before the trip. An empty stomach is a bit dangerous for motion sickness, so it’s better to have something to snack on before.